Refund Policy

At Chambers Shop, we are committed to delivering high-quality AI automation and digital marketing services. We stand behind our work and want every client to feel confident investing with us. This Refund Policy outlines the terms under which refunds may be issued.

1. Project-Based Services

1.1 Upfront Deposits

Most project-based engagements require a deposit (typically 50% of the total project fee) before work begins. This deposit covers initial discovery, planning, design, and early development work.

• Before work begins: If you cancel before we begin any work, your deposit is fully refundable, minus any payment processing fees (typically 2.9% + $0.30).
• After work begins: If you cancel after work has commenced, the deposit is non-refundable as it compensates for time and resources already invested. We will provide all completed work-in-progress at time of cancellation.

1.2 Final Payment

Final payments are due upon delivery and approval of deliverables. Once you have approved and accepted the deliverables, payments are non-refundable.

1.3 Non-Delivery Guarantee

If we fail to deliver the agreed-upon deliverables within the scope defined in your Statement of Work (SOW), we will either:

• Complete the work at no additional charge, or
• Refund the portion of fees attributable to the undelivered work

2. Retainer / Subscription Services

For ongoing monthly retainer engagements:

• Monthly fees are charged in advance and are non-refundable for the current month once work has begun.
• You may cancel your retainer with 30 days' written notice. You will not be charged for the following billing period.
• If we have not begun work for the current month at time of cancellation, a pro-rated refund will be issued upon request.

3. Satisfaction Guarantee

We are committed to client satisfaction. If you are unsatisfied with our work at any milestone, please raise your concerns before approving the deliverable. We offer:

• Unlimited revisions within the agreed project scope until you are satisfied
• Goodwill credits toward future work in cases where a legitimate dispute exists
• Partial refunds at our discretion when work is incomplete or materially fails to meet the agreed scope

4. Non-Refundable Items

The following are non-refundable under any circumstances:

• Third-party software licenses, subscriptions, or API costs purchased on your behalf
• Domain registrations and hosting fees
• Advertising spend or media buys
• Work already delivered and approved by you
• Rush or expedited service fees
• Consulting or strategy call fees once the call has taken place

5. Requesting a Refund

To request a refund, please contact us in writing within 14 days of the disputed charge or deliverable delivery date:

• Email: contact@chambersshop.site
• Include your name, company, invoice number, and a description of the issue

We will acknowledge your request within 2 business days and respond with a resolution within 7 business days.

6. Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. We are committed to resolving disputes fairly and quickly. Chargebacks initiated without first contacting us may result in termination of your account and referral to collections for outstanding balances.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated date.

8. Contact Us

If you have questions about this Refund Policy, please contact:

Chambers Shop
Operated by: Beau Chambers
Email: contact@chambersshop.site
Phone: +1 430 291 3688